Privacy Policy

1. Who We Are

It's Rented is a dress hire business based in New Plymouth, Taranaki, New Zealand. We offer designer dress hire with nationwide shipping. In this policy, "we", "us", and "our" refers to It's Rented.

For any privacy-related questions, contact us at bethaniegwen@gmail.com.

2. Information We Collect

We collect the following personal information when you use our website:

• Booking information — your name, email address, phone number, and delivery address when you make a hire booking.
• Payment information — payments are processed securely by Stripe. We do not store your card details on our servers.
• Newsletter sign-up — your email address if you choose to subscribe to our newsletter.
• Usage data — basic information about how you use our site (e.g. pages visited) may be collected automatically.

3. How We Use Your Information

• To process and manage your dress hire bookings.
• To contact you about your booking, including confirmation and collection details.
• To send you our newsletter if you have opted in (you can unsubscribe at any time).
• To improve our website and the services we offer.

4. Payment Processing

All payments are processed through Stripe, a third-party payment provider. When you proceed to payment, you are directed to Stripe's secure checkout. We do not see or store your card number, expiry date, or CVV. Stripe's privacy policy is available at stripe.com/privacy.

5. How We Store Your Data

Your booking and subscriber information is stored securely on our server. We take reasonable steps to protect your personal information from unauthorised access, loss, or disclosure. We retain booking information for as long as necessary to fulfil the booking and meet any legal obligations.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers (such as Stripe for payment processing and courier services for delivery) solely to fulfil your order.

7. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your information (where applicable).
• Unsubscribe from our newsletter at any time.

To exercise any of these rights, please contact us at bethaniegwen@gmail.com.

8. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device. You can disable cookies in your browser settings, though this may affect some functionality of the site.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are made constitutes your acceptance of the updated policy.